How can House of Gold afford to pay 90-98.75% when virtually all competitors pay significantly less?
We can afford to pay such a high price because we work with high volume with customers from all over the world without going through a middle man. By dealing direct we pass on the savings to you.

Who pays for shipping to House of Gold?
Our clients gladly pay for shipping and insurance since they realize that other competitors may insure their items for significantly less than their value while exploiting their clients by paying them significantly less for their gold. In the end it winds up costing their clients significantly more for shipping by receiving a lower gold payout. House of Gold clients enjoy the benefit of receiving the highest prices paid. We encourage our clients to shop around before coming to us and to call other competitors and ask them what percentage of gold weight they are paying because we are proud of our top dollar payout. Simply put our competitors can’t compete against us and that is how we have built such a loyal repeat client base.

Do you buy broken jewelry, or bent silverware?
Yes we purchase items in any condition.

Do you have a minimum?
We do not require minimums and will purchase any quantity including dental gold.

What is the maximum quantity of gold or silver you can handle at once?
Our refinery easily handles any volume from our clients around the world. You will receive the same white glove service whether you are selling several grams or several hundred kilos.

What if I change my mind and want my items back?
We will contact you by email within 24 hours of receipt of your items to inform you of the amount we will pay. If within 24 hours from then you decide that you want your items back and notify us by email within 24 hours then we will send your items back to you. If we do not hear back from you within 24 hours in response to our offer then we will assume that our offer has been accepted and we will send your check.

Are your payouts more than a pawn shop or jewelry store would pay?
Yes, we can afford to pay very high prices since we have eliminated the middle man.

What if I have a problem or question?
Our trained staff is available Monday through Friday during normal business hours to assist you with your needs.

 

Terms and Conditions
The terms and conditions contained herein and those described on the Company’s website (to be read in combination and referred to herein in their entirety as “The Agreement”) shall be binding on each and every customer of House of Gold Refining Company and shall inure in the benefit of House of Gold Refining Company and House of Gold Refining Company’s assigns and successors. House of Gold Refining Company buys gold, silver, and platinum. Prices are based solely on the karat grade and weight of the jewelry, not on its potential value if resold intact.

Requirements for Use
Each and every customer must be at least twenty-one (21) years of age in order to sell jewelry or precious metals to House of Gold Refining Company. In addition, every customer of House of Gold Refining Company must be the actual legal owner of any and all gold, jewelry, and other property sold or attempted to be sold to House of Gold Refining Company, and every customer must be acting on his or her own behalf and not as the agent or representative of another person. House of Gold Refining Company may, but shall not be obligated or required to, request documentation or other proof of compliance with the requirements contained in this paragraph. By sending your goods to House of Gold Refining Company, you are agreeing to all terms and conditions set forth herein and those described on our website:
HouseofGoldRefiningCompany.com

** House of Gold Refining Company recognizes you have other alternatives to receive cash for your silver, gold and/or platinum.

House of Gold Refining Company reserves the right, in its sole discretion, to reject delivery of any mail, envelope or package which appears to be damaged, or opened. House of Gold Refining Company shall have no liability to any customer for any such attempted delivery or return of any such items.

Limitation of Liability
This limitation of liability shall be binding on each and every customer and any third party, including, but not limited to, the customer and the customer's successors, assigns, insurance carriers and any other individual or entity asserting any right or claim relating to customer's transaction with House of Gold Refining Company. In no event shall House of Gold Refining Company be liable for any damages from the loss or destruction of property in its possession for any reason, including negligence, except as stated herein. In no event shall House of Gold Refining Company be liable to any third party, including any insurance carrier. House of Gold Refining Company shall not be liable for any subrogation claim brought by the customer's insurance carrier, and, by submitting an item to House of Gold Refining Company, customer expressly and specifically waives any such subrogation claim on his or her behalf as well as on the behalf of his or her insurance carrier.

House of Gold Refining Company's liability is and shall be expressly and specifically limited to the LEAST of the following sums:

  1. The liquidation value placed on the total contents by House of Gold Refining Company in House of Gold Refining Company's sole discretion.
  2. One-third (1/3) of the appraised value of the contents according to an appraisal submitted by a customer/seller to House of Gold Refining Company, which appraisal was issued prior to the shipment of the item to House of Gold Refining Company; and,
  3. The sum of One Hundred ($100.00) Dollars.

The customer/seller expressly acknowledges and agrees that if there is no appraisal which was issued prior to the contents being submitted to House of Gold Refining Company, House of Gold Refining Company's liquidated value shall be conclusive and binding and further, that in no event shall House of Gold Refining Company's Liability exceed One Hundred ($100.00) Dollars.

House of Gold Refining Company shall not be liable to anyone for any damages, including but not limited to, punitive, consequential, incidental, loss of profit or opportunity, other than as set forth herein above. By submitting the items, customer explicitly and expressly accepts this limitation of liability.

Return Insurance Liabilities
If an item is returned to a customer, House of Gold Refining Company will insure the item for no more than the amount offered by House of Gold Refining Company regardless of what it was insured for when mailed by the customer to House of Gold Refining Company, unless House of Gold Refining Company is otherwise notified by e-mail or fax by the customer prior to the return shipment and the customer agrees, in writing, to pay in advance for any extra insurance requested. House of Gold Refining Company shall, in its sole discretion, choose the return carrier, insurance and receipt verification method for each transaction.

Material Return
If you change your mind about selling your material or are dissatisfied with the amount of the payment proposed, you must notify us immediately. If we do not hear from you by email within 24 hours of the date on which we informed you of our offer then your material will be processed by our refiner. This time limitation cannot be waived for any reason. House of Gold Refining Company will not be responsible for any loss or damage of any kind if the time limitations are not strictly followed. A shipping and handling charge will apply for items returned to the customer.

Choice of Law, Waiver, and Claims
The Agreement shall be governed by the laws of the State of Florida without regard to its conflict of law provisions. House of Gold Refining Company's failure to exercise or enforce any right or provision of the Agreement will not be deemed to be a waiver of such right or provision. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Agreement remain in full force and effect.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the services offered by House of Gold Refining Company must be filed within one (1) year after such claim or cause of action arose or be forever barred. Any such claim or cause of action must be filed in the State of Florida. House of Gold Refining Company shall be entitled to reimbursement for any and all costs incurred by it in defending any civil action filed or attempted to be filed in any jurisdiction outside of the State of Florida, including but not limited to, attorney's fees incurred by House of Gold Refining Company.

Contact us toll free at 888-588-8834